Shopping Guide

Shopping guide of our site. If you have further questions, please feel free to ask us. Click here.

Ordering

Online Ordering(Accepted 24 hours a day, 365 days a year)
Place the items you wish to order into your cart
Following the display on the screen, enter your name and address, etc. and please proceed to check out

Hours of operation
Business hours (Operating in Japanese standard time (JST))
Closed Saturdays, Sundays, and holidays
Accepting inquiries via e-mail 24 hours a day, 365 days a year

Replying to your inquiries while we are closed
We will reply and confirm your order that is placed while we are closed on the next business day via e-mail.

Returns

Click here for detailed information about returns.

Payment
Shipment

We will ship to world wide by EMS (Insured, Trackable, Including headling cost.)

EMS (takes 4-10 days, includes with insurance & a tracking number).
EMS (Express Mail Service) is international mailing service by Japan Post Office.

We will ship your item within 3-5 business days, sfter your payment.
We can ship ONLY to your Paypal address.

Tracking

Insert 13-digits tracking number

Packaging

Our original work’s information (written in both Japanese and English) is enclosed and the item is delivered with our original wrapping paper. (Excluded for rush services).

Both frame and Ukiyo-e will be packed securely. Print only purchases will also be packed in heavy duty cardboard. We also enclose message cards and other communication for you.
Please see Worry Free packing. There is a detailed explanation with video.

wrapping

Wrapped with Japanese handcrafted paper
secured packing

Worry free and reliable packing
easy to understand stickers

For multiple orders, easy to recognize about the contents of each
Messages

If you would like to send a brief message
English explanations

English explanation about the work and artist
Overseas Shipping

We will assist with overseas shipment of your important gift. We will securely pack your purchase and ship it abroad.
Shipping documents

We will issue any necessary documentation, such as invoice, quote, and others.
Upon your request, we happily respond to your needs about documentation as much as we possibly can.
See details. Here.

Privacy policy

We recognize the importance of our customers’ privacy and strive to protect your personal information.
We never share your information with any third parties.
We protect your personal information with SSL systems.

Click to Act on Specified Commercial Transactions

Privacy Policy

Duty & Tax

We are located in Japan.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as “gifts” – International government regulations prohibit such behavior.